Your privacy matters to LADZ. This Privacy Policy describes how we collect, use, store, and protect personal information when you use our website and services. We collect only the information that is reasonably necessary for account creation, order fulfillment, payment verification, delivery coordination, and customer support. This may include your name, phone number, email address, shipping address, device details, and order history. We may also collect technical metadata such as browser type, session identifiers, pages visited, and interaction events to improve security and usability.
We use your data for core operational purposes: processing purchases, confirming payments, managing deliveries, handling returns, preventing fraud, communicating service updates, and responding to support requests. We may send transactional messages related to orders, account activity, and policy changes. Marketing messages are sent only in accordance with applicable consent rules, and you can opt out where such options are provided. We do not sell your personal information to third parties. Limited data sharing may occur with trusted service providers such as payment processors, courier partners, communication vendors, analytics tools, and infrastructure providers, but only for authorized business functions under contractual safeguards.
LADZ applies reasonable technical and organizational controls to protect data from unauthorized access, disclosure, alteration, or loss. These controls may include access restrictions, role based permissions, secure transport protocols, system monitoring, audit logs, and incident response procedures. No online system can guarantee absolute security, but we continuously review our practices to reduce risk. We retain personal data only as long as needed for service delivery, legal obligations, dispute handling, and fraud prevention, after which data is deleted, anonymized, or archived according to retention requirements.
You may request access, correction, or deletion of eligible personal information, subject to verification and legal limitations. You may also request updates to account details and communication preferences. If you believe your data was used improperly, contact our support team so we can investigate and respond. We may update this policy when laws, technologies, or platform operations change. Updated versions are published with an effective date, and continued use of LADZ after publication indicates acceptance of the revised policy.
If you contact LADZ through social channels, chat, or email, we may retain communication records to improve service quality, train support workflows, and maintain dispute evidence when necessary. We aim to respond to all verified privacy requests within a reasonable timeframe and may ask for identity confirmation before sharing, correcting, or deleting account related information.
