This Shipping Policy explains how LADZ handles order processing, dispatch, transit, delivery attempts, and shipping related charges. After a successful order confirmation, our team verifies payment status, item availability, and delivery details before dispatch. Processing time may vary by product type, stock location, warehouse load, and public holiday schedules. Orders containing multiple items may ship together or separately depending on fulfillment efficiency and carrier constraints. We always aim to provide clear updates through available communication channels, including status notifications for packed, shipped, and delivered stages.
Shipping charges are calculated using location, delivery mode, package weight, box volume, and service zone rules. Additional fees may apply for remote areas, oversized parcels, split shipments, or special handling requirements. Estimated delivery timelines shown at checkout are best effort projections, not guaranteed commitments. Delays may occur due to weather events, transport disruption, high demand campaigns, customs checks where applicable, incomplete address details, or courier network incidents beyond our direct control. When delays happen, LADZ will coordinate with logistics partners to provide updated tracking information and revised delivery expectations.
Customers are responsible for providing accurate recipient name, phone number, and complete address details including area, zone, city, and landmark where relevant. If a delivery attempt fails because of incorrect information, recipient unavailability, or refusal to accept without valid reason, redelivery fees may apply. For cash on delivery eligible orders, carriers may require exact payable amount and identity confirmation. If an order is canceled after dispatch or rejected at delivery without approved cause, recovery or return handling charges may be deducted according to operational cost.
Risk of loss generally transfers upon successful delivery confirmation by the courier or recipient acknowledgement. If a parcel appears tampered, customers should document the condition and report immediately. Missing item or damaged item claims must be submitted within the stated reporting window so investigation can proceed with carrier logs and packing records. LADZ may revise shipping methods, zones, fees, and service terms as business needs evolve. The latest published Shipping Policy applies to new orders from its effective date and works together with our Return and Refund Policy and Terms and Conditions.
During peak campaigns and special promotions, fulfillment and transit times may be longer than standard estimates. We prioritize accurate status communication so customers remain informed at each stage. Where available, tracking pages should be used as the primary source of shipment updates, and customers are encouraged to keep delivery phone lines reachable to avoid missed attempts or unnecessary delays.
