LADZ is committed to fair and transparent return and refund handling. This Return and Refund Policy explains when returns are accepted, how refund eligibility is determined, and the steps customers must follow to complete a claim. Customers should inspect products immediately upon delivery and report issues as soon as possible through official support channels. Return eligibility depends on product condition, category restrictions, proof of purchase, and timing. Items must generally be unused, unwashed, undamaged, and returned with original packaging, labels, and included accessories unless the return reason is a verified defect.
Certain item types may be non returnable due to hygiene, customization, digital fulfillment, or supplier rules. Where category exceptions apply, those limits are stated on the product page or checkout flow. Returns based on change of mind may be accepted in limited cases, and return shipping or restocking charges may apply depending on item condition and logistics costs. If an item arrives damaged, incorrect, incomplete, or materially different from its listing, LADZ may offer replacement, exchange, partial credit, or full refund after validation. Visual evidence, unboxing proof, and serial or SKU matching may be requested to speed up resolution.
Refunds are processed only after review and approval. Approved refunds are issued through the original payment method when possible; if unavailable, an alternative method may be offered under compliance rules. Processing time depends on payment provider cycles, bank clearing windows, and operational workload. Estimated timelines are communicated during case handling, but delays can occur during holidays, high volume events, or external payment disruptions. If a return shipment is lost or damaged in transit due to improper packaging by the customer, refund approval may be reduced or denied based on inspection findings.
LADZ reserves the right to deny claims involving abuse patterns, manipulated evidence, repeated bad faith requests, or policy violations. However, we aim to resolve legitimate cases quickly and respectfully. Our support team reviews each request individually and may propose practical solutions that balance customer satisfaction with operational fairness. By placing an order, you agree to this policy and the related Terms and Conditions. Policy updates may occur from time to time, and the latest published version governs new orders from the effective date.
For faster resolution, customers should keep order confirmation messages, invoice references, and package labels until the return window closes. Submitting complete information at the start of a claim helps us verify eligibility quickly and reduce back and forth communication. LADZ values honest customer feedback and uses return data to improve product quality and listing accuracy.
